Use your account as the starting point
Travel, work and household routines can change. Your PETRIFLEX account keeps your meal plan and delivery updates in one place so you can see what is scheduled before contacting the team. If your request is urgent, use WhatsApp and include the order number.
Request a pause early
You can request a pause of up to 15 days. Contact the team 24 to 48 hours before your scheduled delivery and tell us the dates you have in mind. A submitted request does not automatically stop dispatch. We will confirm the revised schedule and any cycle-end adjustment.
Address changes need confirmation
You can save more than one delivery address for future orders. For an active plan, submit an address-change request. Our team needs to check coverage and routing before confirming it. Editing a saved address on its own does not change an existing order.
Know the cancellation stages
The plan cancellation policy depends on deliveries already completed. Before the first delivery, the refund is 80% of the plan price. After the first but before the second, it is 50%. After the second delivery, no cancellation refund applies. Contact the team promptly to confirm your position and processing arrangements.
Delivery issues follow a separate process
If an item arrives damaged, spoiled or incorrect, report it within two hours. Share the order number and a clear description so the team can arrange the applicable replacement. This is separate from cancellation. Keep the current delivery and returns page bookmarked for the latest operational details.