Where we deliver
Islamabad and Rawalpindi. Regular-order delivery charges are shown at checkout. Meal plan deliveries are included.
Delivery timing
We operate four delivery days each week according to demand. Your first requested date is subject to confirmation. Please allow at least 12 hours’ notice. Delivery takes place during the day and your rider contacts you before arrival. Fixed time slots are not offered.
Your 30-day plan
Plans are paid in full before the first delivery. Choose weekly or fortnightly deliveries and your recipe mix when ordering. Our team confirms how the tubs are divided across deliveries. Renewals are manual, with no automatic charge.
Pausing a plan
You may request a pause of up to 15 days. Contact us 24 to 48 hours before your scheduled delivery. Our team confirms the revised schedule before applying the pause.
Cancellation refunds
Before the first delivery: 80% of the plan price. After the first delivery but before the second: 50%. After the second delivery: no cancellation refund. Our team confirms the applicable amount and processing arrangements.
If something arrives wrong
Report damaged, spoiled or incorrect items within two hours of delivery, with your order number and details. Our team will arrange the applicable replacement.
Payment
Regular orders can use the payment methods enabled at checkout, including cash on delivery. Meal plans require full advance payment. Bank and wallet transfers are confirmed after our team verifies receipt.